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I am a device manufacturer/OEM who intends to ensure that its devices are correctly represented in WURFL. How can I make that happen?

Jun 1st, 2018

Our process already involves including new and popular devices shortly after they become available on the market, but OEMs should make extra sure that devices are correctly represented before the device is released. For this reason, we have a created a device manufacturer partner offering which provides a fast-track into making device data available to the WURFL user base as soon as possible. Please contact ScientiaMobile about this offering.

Any WURFL user who would like to add new devices permanently to WURFL can submit a request by emailing wurfldb@scientiamobile.com. Read more about how to do it here.

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Can I add a new device profile to WURFL to manage a new device?

Jun 1st, 2018

Any WURFL user who would like to add new devices permanently to WURFL can submit a request by emailing wurfldb@scientiamobile.com. Read more about how to do it here.

In addition, if you have requirements specific to your business, then developers can add a WURFL patch file to their system. This patch file mechanism can store enhanced groups and capabilities for new or existing WURFL devices.

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Can I modify the API?

May 31st, 2018

The commercial and evaluation licenses do not provide source code for the WURFL API. If you have a compelling business requirement for access to the source code, then please contact us about a commercial license. We strive to improve and maintain the accuracy and performance of the WURFL API. For that reason, we do not encourage customers to modify the API. Nor do we support changes customers make to the API.

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I am trying to detect iPhone models (4, 4s, 5, 5c, etc…), but I am only getting ‘Apple iPhone’ as a response?

May 31st, 2018

This is due to how Apple has chosen to not reveal the device name along with the User Agent string, thus not making it possible to determine the specific model using only the User Agent. Our WURFL.js Business Edition does successfully identify Apple models. Many customers successfully use WURFL.js Business Edition with other WURFL  products.

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How frequently is the WURFL API updated? Will a commercial license give me access to newer versions of the APIs?

May 31st, 2018

ScientiaMobile works steadily to deliver API improvements that increase accuracy, accelerates speed, and supports new device capabilities and features.

While there is no rigid schedule for API updates, historically ScientiaMobile releases API updates on a quarterly basis. In addition to weekly updates of the device data snapshot, updating the API is also critical to maintaining accuracy and performance. As part of the annual license, customers are entitled to upgrading to the latest and greatest API release. These API updates will appear in your Customer Vault when they become available.

We will send an notification of the API update and details on the improvements included in the new release to the email associated with the account. You may manually subscribe to the ScientiaMobile eNewsletter list if you have another address where you’d like to receive the notifications.

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How do I update my WURFL data automatically?

Jan 12th, 2018

The best way to update WURFL’s device data is using the WURFL Updater feature included in WURFL OnSite and WURFL InFuze.  Instructions for configuring WURFL Updater are found in your product’s User Guide. After configuration, the Updater will automatically check for and retrieve the latest device data from your Customer Vault at the frequency you specify.

To configure the WURFL Updater, you need to be a paying customer with a Customer Account Vault. In your customer vault, you will receive a customized WURFL Snapshot URL that is inserted into the WURFL Updater.

A new device data snapshot is released weekly on Sunday night. An out-of-band snapshot may be released to our customers between weekly snapshots in case of a significant improvement to the data (for example, if a high-profile device is released mid- week and it is not yet in WURFL).

Cloud-based products (WURFL.js and  WURFL Cloud) automatically receive the latest device data and no configuration or update is required. WURFL Microservice for AWS and WURFL Microservice for Docker also automatically update with no additional configuration required.

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