FAQs

Here are some frequently asked questions about ScientiaMobile and its products. If you cannot find your answer, feel free to contact us.

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  • How do I update my WURFL data automatically?

    The best way to update WURFL’s device data is using the WURFL Updater feature included in WURFL OnSite and WURFL InFuze.  Instructions for configuring WURFL Updater are found in your product’s User Guide. After configuration, the Updater will automatically check for and retrieve the latest device data from your Customer Vault at the frequency you specify.

    To configure the WURFL Updater, you need to be a paying customer with a Customer Account Vault. In your customer vault, you will receive a customized WURFL Snapshot URL that is inserted into the WURFL Updater.

    A new device data snapshot is released weekly on Sunday night. An out-of-band snapshot may be released to our customers between weekly snapshots in case of a significant improvement to the data (for example, if a high-profile device is released mid- week and it is not yet in WURFL).

    Cloud-based products (WURFL.js and  WURFL Cloud) automatically receive the latest device data and no configuration or update is required. WURFL Microservice for AWS and WURFL Microservice for Docker also automatically update with no additional configuration required.

  • How frequently is the WURFL API updated? Will a commercial license give me access to newer versions of the APIs?

    ScientiaMobile works steadily to deliver API improvements that increase accuracy, accelerates speed, and supports new device capabilities and features.

    While there is no rigid schedule for API updates, historically ScientiaMobile releases API updates on a quarterly basis. In addition to weekly updates of the device data snapshot, updating the API is also critical to maintaining accuracy and performance. As part of the annual license, customers are entitled to upgrading to the latest and greatest API release. These API updates will appear in your Customer Vault when they become available.

    We will send an notification of the API update and details on the improvements included in the new release to the email associated with the account. You may manually subscribe to the ScientiaMobile eNewsletter list if you have another address where you’d like to receive the notifications.

  • I am trying to detect iPhone models (4, 4s, 5, 5c, etc…), but I am only getting ‘Apple iPhone’ as a response?

    This is due to how Apple has chosen to not reveal the device name along with the User Agent string, thus not making it possible to determine the specific model using only the User Agent. Our WURFL.js Business Edition does successfully identify Apple models. Many customers successfully use WURFL.js Business Edition with other WURFL  products.

  • Can I get a free open source version of WURFL?

    As of Release 1.8, the WURFL API is only offered under a commercial license or an evaluation license that expires in 30 days. WURFL is no longer released under AGPL or open source licenses.  Users looking for an economical option can consider WURFL Cloud Lite or WURFL.js Lite.

  • What is the price of a commercial WURFL license?

    ScientiaMobile offers several WURFL products, each with the their own license type. In general, for on-premise products (WURFL OnSite, WURFL InFuze, WURFL Microservice for Docker, and WURFL InSight) the price varies based on scope of usage (Mobile Web Optimization, Analytics, Advertising), the number of detections, the number of WURFL Capabilities, the scope of the deployment (single site, multiple sites, OEM), and the size of the company. All of the premise-based products are based on an annual subscription fee.

    Pricing for WURFL Microservice for AWS can be found at AWS Marketplace.

    Cloud-Based products (WURFL Cloud, WURFL.js Business Edition) have different pricing plans, but all are billed monthly. WURFL Cloud varies based on the capabilities used and the number of detections.  WURFL.js Business Edition is priced based on the number of unique visitors to a website.

    If you have any questions, please contact our sales to learn more about a pricing plan that matches your needs.

  • Can I add a new device profile to WURFL to manage a new device?

    Any WURFL user who would like to add new devices permanently to WURFL can submit a request by emailing wurfldb@scientiamobile.com. Read more about how to do it here.

    In addition, if you have requirements specific to your business, then developers can add a WURFL patch file to their system. This patch file mechanism can store enhanced groups and capabilities for new or existing WURFL devices.

  • I am a device manufacturer/OEM who intends to ensure that its devices are correctly represented in WURFL. How can I make that happen?

    Our process already involves including new and popular devices shortly after they become available on the market, but OEMs should make extra sure that devices are correctly represented before the device is released. For this reason, we have a created a device manufacturer partner offering which provides a fast-track into making device data available to the WURFL user base as soon as possible. Please contact ScientiaMobile about this offering.

    Any WURFL user who would like to add new devices permanently to WURFL can submit a request by emailing wurfldb@scientiamobile.com. Read more about how to do it here.

  • Can I modify the API?

    The commercial and evaluation licenses do not provide source code for the WURFL API. If you have a compelling business requirement for access to the source code, then please contact us about a commercial license. We strive to improve and maintain the accuracy and performance of the WURFL API. For that reason, we do not encourage customers to modify the API. Nor do we support changes customers make to the API.

  • What are the limitations of the WURFL OnSite Trial Version

    The WURFL OnSite API included in the trial download is a fully functional version of the latest API release.

    The trial’s WURFL device data snapshot XML contains a basic set of 15 popular WURFL device capabilities. Contact us if you want to add more WURFL capabilities that are not included in the trial set. ScientiaMobile has more than 500 capabilities to meet your needs.

    The XML included with the trial is created once at the same time as the most recent API version release. The trial version XML is not updated weekly (unlike paying customers who do receive weekly updates). Therefore, depending on the length of time since an API version release, the downloaded XML may not have the most recent devices. This trial configuration provides enough performance and accuracy to prove out a proof of concept for technical development teams.  If you want the most updated version of the XML, then please fill out a sales inquiry and we are more than happy to discuss your requirements.

    In terms of licensing, the trial period expires after 30 days from initial download. Trial users are not allowed to use the API or XML after this trial period.

  • My company uses WURFL for analytics and reporting purposes. Do I need to license WURFL commercially?

    Yes. Please contact ScientiaMobile and our sales team will work with you to create an offer that best fits your analytical solution needs. ScientiaMobile treats mobile optimization, advertising, analytics, and image optimization as separate use cases that require specific license terms. WURFL Cloud cannot be licensed for the analytics use case.