Product Support Web Developer

Product Support Web Developer

Product Support Specialist

Mobile Technology Startup Seeking Product Support Web Developer, DC Metro Area

ScientiaMobile is the world leader in mobile device detection solutions. We are a passionate, fast-growing startup determined to build smarter solutions for our developer community and customers worldwide. We provide mobile device data to companies like Google, Facebook and PayPal for use in analytics, advertising and web optimization. In 2015, we were named by Red Herring as one of the top 100 most promising startups in North America.

About the role:

We are looking for an enthusiastic entry-level Product Support Web Developer who likes working in a casual, small team environment.

The Product Support Web Developer will work with engineers to solve customer requests, and will communicate directly with customers.

The ideal candidate is a self-starter who loves working with new and emerging technologies to solve problems, and who has a desire to grow their technical or programming skills.

This pivotal role will have direct interaction with both customers and developers, and will improve their own understanding of Software Engineering in the process.

Responsibilities

  • Liaison for any product technical support
  • Work closely with an international engineering team to resolve customer support requests
  • Assist sales staff with pre-sales technical support questions
  • Document support requests, customer issues and resolutions in an internal knowledge base
  • Meeting customer service level agreements (SLAs) for support response times

Qualifications

  • Strong organizational skills, attention to detail, and ability to work independently
  • Strong customer management skills
  • Ability to communicate technical issues to all audiences
  • A desire to offer phenomenal customer service
  • Programming skills or desire to improve them is a plus
  • Minimum of 1 year of experience with B2B software product support
  • Ability to maintain flexible work schedule

How you can stand out

  • Describe what excellent service means to you
  • Tell us anything else you want to brag about

Benefits and Perks

  • 10 days paid vacation
  • 5 days paid sick leave
  • Casual work environment
  • Health/Vision/Dental
  • 401K Retirement plan
  • Lunch stipend
  • Monthly reimbursement for mobile phone, home internet, and gym (limits apply)

Miscellaneous